Principal Accountabilities

Comfortable with change and flexible in your approach, you will have the ability to respond easily to the varying needs of our customers. The Business Admin Level 3 Apprenticeship in TC Support will rotate between different areas to allow you to gain a broad spectrum of experience and duties include but are not limited to:

Acting as a brand ambassador to provide professional and world class customer service to new and existing Travel Counsellors
Supporting Travel Counsellors to secure new bookings, including manual pricing
Managing voluntary and involuntary changes to existing bookings
Assisting with booking cancellations
Being a first point of call for in house system queries
Contributing to team discussion around process improvements
Supporting our Travel Counsellors to adopt new ways of working and tools available
Business Admin Level 3 Qualification Overview

This programme is designed for individuals who work within business and office support functions. Colleagues will learn the latest business tools, techniques and approaches which will enable them to increase their confidence and personal effectiveness. This apprenticeship combines knowledge learnt with practical application, which supports a deeper understanding of the subject areas.

Learning modules include:

Personal Effectiveness & Time Management
Problem Solving and Decision Making
Project Management and Business Improvement Tools
Communication Skills & Techniques
Team Working & Relationship Building
Acting Sustainably & Embracing Change
Market Forces & Business Competition
ESG (Environmental, Social, Governance)
Ethical Sourcing & Supply Chains
Positive Mindset & Wellbeing
Business Regulations a& Compliance
Data Protections & GDPR
Equality & Diversity
Basic Finance | Cost Control & Budgets

Our TC Support function is the engine room of our business. We are investing in a multi skilled team of Operational Support Executives and are on the lookout for professionals with operational travel experience and a passion for customer service. Over time you would spend time in different areas of TC Support enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.

As we undergo a companywide Digital Transformation programme, the role of our TC Support teams is shifting from a traditional helpdesk to a multi skilled group of high performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes. In return, you'll have the chance to share your ideas, contribute to exciting projects that will enhance your experiences and career opportunities within a disruptive and ambitious business.

Essential Skills

9-4 GCSE Grades in English & Maths
Ability to maintain a high level of professionalism while working with both internal and external customers
Strong organisational and interpersonal skills
Ability to take ownership and deliver a resolution

Desirable Skills

About Company

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do, and this is what sets us apart. We prioritise relationships over transactions, connecting deeply with our customers through the moments that matter. For over 30 years, we've been changing lives as the UK's leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 independent agents to build successful leisure and corporate travel businesses.

With the support of a talented team of 400+ people in our Support Offices, our Travel Counsellors create exceptional experiences and build lasting personal connections, ensuring customers return time and time again. Our unique approach has earned us numerous accolades, including "Best Place to Work in Travel" at the 2022 TTG Travel Industry Awards, a spot on the Sunday Times Best Places to Work list (Apply online only)), and the Queen's Award for Enterprise in Innovation.

As we experience exceptional growth, with record revenues exceeding £1bn, we're looking for outstanding individuals to join our expanding Head Office team and help us continue to thrive