Job Title: Duty Manager

Working Hours: 8:00am - 20:00pm

Contract Rota: 4 on 4 off

Location: Wood Green - N7

We are currently recruiting for a Head Concierge/Duty Manager to oversee a high-end luxury residential development located in Wood Green.

Ideally, you'll have all or most of the experience we're asking for:

• Previous residential or other property experience, within a similar role
• Experience in managing a team, contractors and building works within a busy development
• Significant experience providing exemplary levels of customer service
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities:

• Oversees all daily operations at the development and is the first point of contact for any incidents or issues related to customers, team members and visitors
• Management of a team of 2 Day Concierge
• 1800 unit development
• Meet and greet the residents and answer enquiries by telephone or from callers to the desk
• Always ensure effective security of residents and the building including manning any CCTV and aid the smooth running of facilities
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
• Communicate with leaseholders and managing agents in an attentive and personable manner
• Meeting all requirements of the management contract, lease(s) and service standards
• Support the ongoing asset management routines of the development, aiming to ensure planned maintenance tasks, risk action tasks and mobilisation tasks are completed in an efficient and timely manner.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given time frame
• Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail.
• Correctly issuing of all parcels/registered mail with a record which must be signed by residents.
• Notify residents of any deliveries to arrange collection from the front desk

If this would be something of interest, please apply with your CV and Niamh will be in touch.