Groups, Meetings & Events Sales Agent
£23,700
Full Time/Permanent/40 hours per Week
Five Ways - Birmingham
Works to a consistent process and sells Groups, Meetings & Events according to the agreed revenue strategy and processes
What you will be doing as Groups, Meetings & Events Sales Agent
- To work as part of an external hotel shared services team, an extension of the hotel M&E teams
- To provide high level service and processes for customers with Groups, Meetings & Events enquiries for all hotels across the estate within both Malmaison & Hotel du Vin
- To have a strong working knowledge of hotel reservations and group quoting processes, to maximise conversion and revenue performance
- To engage with customers to gain crucial information is gathered to maximise the enquiry handling experience and maximise conversion opportunities
- To engage with the Revenue Management Team, to ensure group enquiries are negotiated in line with customer budgets and our business needs
- To communicate effectively with the hotel teams, understanding their business needs, local product knowledge and the dynamics of the space within each of the hotels
- To handle all enquiries to a high level including telephone calls, RFPs via third party sites, direct emails and leads from brand.com
- Adhering to our brand call handling guidelines and following up on all leads in a timely manner
KEY AREAS OF RESPONSIBILITY
Finance:
- To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms
- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
Service & Product:
- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
- Inbound calls for group bedrooms, meetings and events across the estate
- Respond to all e-mail enquiries
- Maximising conversion of enquiries, liaising with Central Sales and Hotel teams as required
- Strategic price quotation according to the revenue strategy
- Contracting Process and Follow Up/Chase of outstanding enquiries
- Proactive outbound enquiries
- Handover to Hotel/Central Admin Process
- Feedback on lost/cancelled business to Brand
- Cross-selling of brands to maximise conversion opportunities
- Adherence to QDOS Mystery call standards in all customer communications
- Liaison with Sales Team to implement sales initiatives
- Input towards developing and growing sales
- Upselling of additional products such as private dining, meeting space etc. to maximise sales revenue
People:
- Communicate with team, hotels and customers effectively
- Respect yourself and others
PERSONAL RESPONSIBILITIES:
Self-management:
- Sets high standards of performance in all areas
- Methodically plans and organises, using a systematic approach to get things done
- Manages time and resources effectively
- Prioritizes actions and manages tasks through to completion in a timely manner
- Actively seeks opportunities to develop and learn from experience
Communication & Leadership Skills:
- Communicates openly and clearly both verbally and in writing
- Pitches information at the appropriate level
- Listens to the needs of others before contributing
- Develops positive working relationships at all levels
Problem Solving & Decision Making:
- Collects and analyses relevant information about a problem
- Seeks innovative solutions
- Makes conscious decisions to go for action
- Accepts personal responsibility to make things happen
Pro-activity:
- Self-reliant, working with minimal control and direction
- Acts on own initiative where appropriate
- Has the drive and determination to succeed
- Contributes and is effective when working with team members and peers alike
Influencing Skills:
- Expresses confidence in own idea and is able to network with other to get the job done
- Gains commitment to action from a range of people through the internal network
Flexibility:
- Acts quickly and positively to new situations
- Continues to be productive in changing and challenging circumstances
- Can handle more than one task at a time
GENERAL RESPONSIBILITIES:
- To adhere to all the policies and procedures within our staff handbook PERFECT10N
- To attend meetings and training as required, to include travel away from home and overnight stays as necessary
- To perform all duties in a timely, professional and efficient manner in accordance with established company policies
- To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities
- Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison & Hotel du Vin as market leaders, growing our recognition and reputation
SECURITY, HEALTH & SAFETY:
- Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
- Take corrective action where required to improve safety of work areas
- Ensure that all potential and real hazards are removed
- Fully understand the fire, emergency and bomb procedures in your place(s) of work
- Work in a safe manner that does not harm or injure yourself or others
- Ensure that the highest standards of personal hygiene, dress, appearance, body language and conduct are maintained at all times
- Maintain your own working area and materials remain clean, tidy and in good shape; reporting any defective materials and equipment to the appropriate person within the company in a timely manner
Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme - save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Interested?? Click Apply Now
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
