Our client, a long-established, expanding software & technology provider, is seeking a Customer IT Support Advisor to further strengthen their team based in the Black Country region.

As Customer IT Support Advisor, you will be the first point of contact for all customers, delivering exceptional service that ensures they get the most out of our clients’ software solution.

As customer IT Support Advisor, your daily responsibilities will include responding to customer queries, troubleshooting minor technical issues, addressing product-related questions and, overall, delivering a first-class service.

We are seeking a motivated and passionate team player, committed to building relationships, resolving issues and championing a market-leading customer support experience.

Applications are invited from candidates with a degree in Information Technology, Computer Science or similar, ideally with a minimum of 12 months’ experience in a technical support or customer service role, preferably technology or SaaS related.

Working hours are Monday-Friday 9:00am-5pm

On offer for this excellent Customer IT Support Advisor role is a starting basic salary of £24,000, pension, 25 days holiday + 8 statutory.

To apply for this Customer IT Support Advisor role please send your CV to Carl Booth via this job portal.