Job title: Application Service Manager
Location: Romsey/Hybrid (2 days per week on site)
Salary: £70 - £85k depending on experience plus bonus

Candidates must be willing and eligible to go through SC security clearance for this role.

I am looking for an Application Service Manager for a client of ours who are a leading tech and engineering firm operating within the UK defence and national security sector. The role falls under the corporate services IT function as a new back-office system is being implemented from an on prem to a new enterprise cloud software solution.

Key Responsibilities:

Manage a small internal team of application support specialists.
Ensure the availability and reliability of business-critical applications, providing support within agreed SLA's.
Ensure all security/permissions measures are met and auditable.
Plan and implement new deployments and planned outages.
Develop documentation for support of deployed systems.
Be a point of escalation and resolution for Incident and request management within SLAs.
Manage a change framework across all enterprise systems, integration platforms and the M365 application estate.
Deliver configuration, reporting, integration and modification change-requests into an evolving suite of evergreen SaaS systems.
Work closely with SaaS and IPaaS vendors on patches and upgrades, ensuring production environments remain stable and stakeholders up to date with change.
Identify and mitigate risks associated with the enterprise systems estate, ensuring compliance with regulatory requirements and security standards.Required skillset:

Proven experience in managing enterprise SaaS applications, particularly in a manufacturing or project-accounting environment.
Cloud based application integration expereince.
Familiarity with IFS is highly desirable.
Strong understanding of change management principles and experience implementing change management processes for enterprise IT systems - Solid understanding of relevant ITIL practicesThis is an exciting opportunity as our client is a rapidly growing and highly respected UK company that design and secure the world's most technically advanced data and communications systems for governments and industry - utilising cutting edge AI, machine learning and advanced sensor technology.

If you are interested in this role please feel free to reply to this advert or call me on (phone number removed)

Many thanks