SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.

These include our own brands Upper Crust, Millie's Cookies etc. as well as franchise brands such as M&S, Starbucks and Burger King.

• To utilise the “in-house” Artisan team as much as possible to reduce exposure to external contractor costs.
• Ensure KPIs for logged jobs are met
• Keep up to date records on the progress of each job including Materials, Hotels, Subsistence, Overtime and Milage records and provide regular management records weekly and monthly
• Ensure the team act professionally at all times and are up to date with necessary training, externally and internally to keep accreditation and minimum safe standards of competency
• Manage renewal of Passes and Permits at Airports and Annual Generic RAMS at Railway Stations
• Keep up to date records on compliance such as PPE / Vehicle / Tool and Workshop checks
• Ensure in house CAFM system is kept up to date and reconciled with correct information
• Liaise with Maintenance Managers on larger projects and “Project Refresh”
• Install an audit process – where individuals work can be validated and confirmed as complete to acceptable standard to ensure we are getting value for money.
• Provide technical advice when required to HD staff tp improve knowledge and cross – functional learning

Key working relationships

• To report to Head of Maintenance
• Maintenance Managers H&S Teams in external businesses in Rail and Air
• Operations Managers
• Operations Directors
• Project Managers

To be successful in this role you will need:
Essential:

• In depth knowledge of Construction inclusive of basic electrics and M&E.
• A good understanding of General Maintenance Activities.
• Good Geographical knowledge of the country and understanding of implications / issues influencing travel & journey time.
• Knowledge of the factors leading to successful outcomes (such as achieving a First Time Fix) ability to discuss at a technical level with Operatives Work Around to solutions.
• Good working knowledge of a retail business.
• Plans and carries out activities in an orderly and structured way.
• Team worker – actively helps and supports others to achieve team and business goals

Desirable:

• In depth knowledge of business systems. i.e. Lynx, Trade-Simple, Micros, Power BI, SAP
• Ability to adapt and learn to CAFM systems
• Understanding of H&S with NEBOSH or IOSH qualification
• Specialist Environment experience working with high security environments
• Experience of managing internal teams across a geographical region / territory
• Excel knowledge