Customer Service Coordinator - Birmingham | £30,000 + £4,000 Bonus

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? If so, we have the perfect opportunity for you!

About the Role:

Join a leading industry developer renowned for excellence and innovation. As a Customer Service Coordinator, you'll be the first point of contact for our valued customers, ensuring their inquiries are handled promptly and professionally. You'll play a crucial role in supporting our Customer Service Executive and team, managing administrative tasks, and maintaining accurate records to facilitate seamless service delivery.

Key Responsibilities:

• Serve as the primary contact for customer telephone inquiries, providing timely and accurate information.
• Support the Customer Service Executive and team with administrative duties, including raising site instructions and processing invoices.
• Log, update, and close defects using our C360 system, keeping customers informed throughout the process.
• Maintain accurate records to facilitate cost recovery from contractors and ensure compliance with company procedures.
• Coordinate with internal departments and external partners to ensure customer needs are met efficiently.

What We're Looking For:

• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Proficiency in using CRM systems, preferably C360.
• Ability to multitask and prioritise in a fast-paced environment.
• A proactive approach to problem-solving and customer satisfaction.

Working Hours:

Monday to Friday, 8:00 AM to 5:30 PM.

Why Join Us?

We offer a supportive and collaborative work environment where your contributions are valued. You'll have the opportunity to grow your career while making a meaningful difference in our customer's lives.

Ready to take the next step in your customer service career? Apply now and become a vital part of our dedicated team!

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.