Service Controller Summary:

• My client, a large Tool, Plant, and Powered Access hire company operating nationwide, is looking for a dedicated Service Controller to join their team.

The Role of Service Controller Includes:

• Handling Enquiries: Responding to hire and service enquiries via telephone, email, and our online ordering system.
• Breakdown Management: Managing calls from customers and arranging for engineers to attend breakdowns promptly.
• Job Card Management: Updating job cards on the internal database and allocating jobs efficiently.
• Machine Availability: Checking the availability of machines and ensuring their status is always up-to-date in our systems.
• Coordination: Collaborating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
• Customer Service: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.

Ideal Candidate forService Controller :

• Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
• Technical Skills: Proficiency with Microsoft Office Suite and general computer skills.
• Communication Skills: Strong verbal and written communication abilities.

Additional Requirements:

• Organisational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-Solving: Strong problem-solving skills to address and resolve service issues efficiently.
• Team Player: Ability to work well within a team and support colleagues in achieving common goals.

Benefits:

• Career Growth: Opportunities for professional development and career progression within a leading national company.
• Supportive Environment: A friendly and supportive team culture.
• Company pension
• Free parking
• Company bonus
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Next Steps:If this Service Controller role interests you or if you are seeking advice on your next career move, please apply with an up-to-date CV and Karla will give you a call.