Key Duties:

• Oversee customer contract renewals and maintenance logs, ensuring accurate and timely updates and invoicing.
• Proactively reach out to customers to secure purchase orders for new periods, ensuring customer satisfaction and continuity of service.
• Efficiently process sales orders and invoices in relevant systems, maintaining smooth order flow and ensuring customer needs are met.
• Manage customer records and key information across platforms  internal systems, ensuring accuracy and up-to-date data.
• Provide exceptional customer support, responding to inquiries via phone and email, offering solutions, and maintaining a positive customer experience throughout the process.

Key Competencies/Skills:

• Strong verbal and written communication skills, with the ability to engage effectively with customers at all levels.
• Excellent customer service skills, with a focus on problem-solving and relationship-building.
• Ability to multitask and prioritize in a fast-paced environment, ensuring prompt responses and timely resolution of customer requests.
• Proficient in Microsoft Office (especially Excel), with experience in using CRM and order management systems.

Conditions:

• Hours: Monday to Friday, 08:30 - 17:00 (37.5 hours/week)
• Location: Bedford 
• Type: Permanent, subject to a probationary period
• Salary: £28,500 - 32,000 DOE