Department: Front Office

Job Level: Management

Job Type: Full Time

Hours per week: 40

Job Reference: req11378

Date Posted: 21 June

Salary: Up to £37,000 per annum (rate inclusive of service charge))

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1023-Guest bedrooms; at Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests.

As Guest Services Manager, you can bring your passion and positive personality to this vibrant Switchboard and Business Centre team.

As our Guest Services Manager, you will receive:

• Salary: £31'201.20 per annum plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for our Guest Services Manager, who:

• Support the Guest Services team to achieve departmental goals and objectives
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
• Has full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferrable, but not essential
• Ensure smooth running of the department on a day-to-day basis with effective communication
• Provide leadership through leading by example
• Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
• Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
• Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
• Has previous Assistant Guest Services Manager/ Guest Services Manager experience in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.