In this role, you will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of high-profile clients, acting as an ambassador of Aptia at all times.

Your job title will be Client Director, and you will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.

This role is a hybrid position where you will work from Aptia office in Leatherhead, as well as from your home address.

What you'll be doing

• Responsibility for account management of a specified number of key clients.

• Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.

• Understanding and meeting client needs effectively, managing risks and adhering to procedures.

• Leading the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.

• Driving service delivery in order to meet and exceed operational KPIs.

• Ensuring client retention and avoid attrition.

• Improving operational effectiveness.

• Managing costs and provide necessary financial information for business and audits.

• Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here's what we're looking for:

• Understanding of the complexities of the pension scheme administration.

• DB specialist knowledge.

• Experience of working for/with clients in the third- party administration environment.

• Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability.

• Excellent leadership, communication, and interpersonal skills.