Customer Service Advisor

Location: Hengrove, Bristol
Salary: £25,000 + Benefits
Hours: 40 hours per week, Monday - Friday (Flexible working available)

Join a Growing, Innovative Company

We are a fast-growing company at the forefront of sustainable transportation, designing cutting-edge mobility solutions that are transforming urban travel. With strong profitability and a rapidly expanding team, we're looking for a Customer Service Advisor to provide high-quality support to our customers.

What You'll Do

* Handle customer queries via live chat, email, and phone with professionalism and a friendly approach.

* Resolve customer concerns quickly, including managing repair-related tasks and liaising with third-party service centres.

* Monitor and track repairs to ensure a smooth and timely resolution.

* Assist with customer reviews and feedback across various platforms.

* Maintain service level agreements (SLAs) for response times and quality standards.

* Participate in weekly team meetings and regular training to enhance product knowledge.

What We're Looking For

* Excellent communication skills (both written and verbal).

* Proven ability to work in a fast-paced office environment and manage multiple priorities.

* A customer-first approach, with strong problem-solving skills.

* Strong attention to detail and a team-player attitude.

* Proficiency in Microsoft Office (Outlook, Word, Excel).

* Previous customer service experience is essential.

Bonus Points:

* Experience in B2B customer support is a plus.

What's in It for You?

* £25,000 salary

* Flexible working hours (core hours 10 am - 4 pm)

* Potential for 2 days of home working per week

* 25 days holiday + bank holidays

* Standard pension scheme

If you are interested, please call Ben Critchley on (phone number removed) or apply online

*Candidates must be eligible to live and work in the UK to apply for this position*

*Sponsorship is not available