Join Police Digital Service as NMC Cyber Incident Lead

Starting at £55,000 per annum

About Police Digital Service

To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that will enable them to adapt to and deal with the complexity of modern criminality.

Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. Our team provides technical advice and delivers services to help policing and law enforcement organisations across the UK prioritise and focus on technology efforts.

Our vision is to support UK policing to keep people safe, get more from technology investments and make better use of public money, and we’re always on the lookout for great talent to help us achieve this. 

The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations, providing a threat detection and response capability for digital services before, during and after cyber-attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level.

Key Responsibilities

• Responsible for the co-ordination and effective reporting of cyber security incidents within the NMC, supporting our customers with incidents at local and national level.
• Responsible for the progression and review of customer Cyber Incident Response plans.
• Deliver Cyber Incident coaching and cyber incident exercising into customers to improve their Incident Response capabilities.
• Responsible for the review and proactive security testing via cyber exercises of our customers’ Cyber Incident Response processes
• Checking playbooks/processes have been followed both internally and externally
• Continuous improvements within the Incident Management/Response Processes.
• Responsible for ascertaining Root Cause Analysis (RCA) activities
• Collaborate with the wider NMC teams and external customer/partners where necessary.
• Creating, developing and facilitating incident exercises for customers – Cyber Incident readiness exercising, as a deliverable into our customers.
• Arrange, conduct and facilitate internal Post Incident Reviews.
• Act as driver for resolution of any Post Incident Review actions, whether internal or external.
• Act as a key stakeholder on behalf of the National Management Centre in our customers’ Post Incident Reviews.
• As an Incident Lead there is a requirement to be part of an on-call rota for engagement out of hours. The requirement would equate to being on-call no more than one week in every three.

What you need to succeed in the role

Essential

• Experience working in a commercial/public body environment, with a history in incident management.
• Experience of stakeholder management and influencing skills dealing with complex issues.
• A genuine enthusiasm and drive to work within Cyber Security, and drive improvement within the team.
• Motivated and ambitious to work on your own initiative without needed direction.
• Strong attention to detail.
• Ability to multi-task, prioritise, and manage time effectively.
• Excellent interpersonal skills and professional demeanour.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Applications.
• Ability to convey technical speak into plain English.
• A proven ability to coach and mentor.
• Ability to acquire SC and NPPV3 level clearance.

Desirable

• Experience working in a fast-paced operational security environment.
• Relevant Security or Incident Management qualification

Why Join us?

• Balance is important and we want you to take time off to recharge – we offer 28 days’ annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday Purchase also available
• Flexible working hours - We trust you to do your job and we appreciate that life doesn’t always fit around a 9 to 5 workday. We operate core hours of 8 to 6, Monday to Friday (37hr week)
• We care about your well-being – we have an EAP that offers not just welfare benefits but also retail discounts
• Plan for the future – we offer an excellent pension scheme and life assurance cover
• Put your mind at rest regarding your health – offering remote GP, mental health and physiotherapy appointments via video consultation
• Family - Enhanced maternity and paternity pay along with a flexible return to work
• Community - one paid day off per year for volunteering

You can find out more here:Benefits – Police Digital Service (pds.police.uk)

Diversity, equity and inclusion

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly  welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. 

Working Arrangements

At the NMC, you will benefit from hybrid working, getting the advantages of both face-to-face team engagement and home working. NMC employees have the opportunity to work in our modern office environment for in-person collaboration, however you will also get the opportunity to work from home 2 days a week.  Please note that in Q3 of 2025, the NMC will be relocating to offices in the Wigan area. 

All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.