ROLE: Order Processor HOURS: 08:30-17:00, Monday - Friday SALARY: £25,000 - £28,000 p/a dependent on experienceBASE: Penny Emma Way, Sutton-in-Ashfield Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be growing our Order Processing team again, and have an additional opportunity for a Windows Order Processor to join one of our new project teams. The role involves the processing and estimating of orders, and providing high quality Customer Service and Support to our customers. The position will be based from our Penny Emma Way site, in Sutton in Ashfield (just off the A38), within easy reach of Sutton in Ashfield, Kirkby in Ashfield, Mansfield, Alfreton, and the wider area via the M1 or A38. To be successful in this role previous Windows Order Processing experience or working within a Window or UPVC Manufacturing business, is essential and have good attention to detail, and competency with order processing and quotations.
WHAT OUR ORDER PROCESSORS: - Provide high quality customer service
- Prepare quotes and processing orders
- Accurately interpret customer requests
- Communicate with customers via telephone and email
- Effectively and accurately record data, feedback, and customer needs
- Resolve customer issues and complaints
WHAT WE NEED FROM OUR ORDER PROCESSORS: - Previous experience with in a Windows/UPVC quotations / estimating / processing role - Essential
- Previous experience of working in a Customer Service type role, within a fast-paced environment
- Ability to problem solve technical issues IT literate
- Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential
- Strong communication skills both verbally and written
- High degree of attention to detail and accuracy
- Strong organisational skills
- Ability to multi-task, plan, and prioritise
WHAT WE OFFER OUR ORDER PROCESSORS:- You will be rewarded with a very competitive basic salary of £25,000- £28,500 per year, dependent on skills and experience
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan Employee discount on Eurocell products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible. Agency Applications outside PSL Agency Partners will not be considered. If agencies have an
EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application. Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.
