We're partnering with a fantastic B Corp certified company committed to high standards of social and environmental performance. Offering flexible work arrangements, access to a cutting-edge learning platform, and a focus on sustainability through digital-first and eco-friendly policies, they support both your professional growth and work-life balance. This is a unique opportunity to join a company that leads with integrity and drives positive change while advancing your career.

They are looking to recruit a Customer Support Associate to join their dedicated team in Brighton, on a full time basis.

The Benefits

They believe in giving back to their employees for their hard work and understand that their teams are the cornerstone of their success. They offer the following:

• Flexible Hybrid Working: Minimum 3 office days per week
• Generous Leave: 25 days holiday, birthday off, long service leave, and holiday buy/sell options
• Pension & Benefits: 5% matched pension, life assurance, income protection
• Additional Perks: Share incentives, retailer discounts, wellbeing centre, free fitness classes, volunteer days, bespoke training and career development schemes

The Requirements

• Familiarity with Google Drive (Gmail, Docs, Sheets, Slides) or similar tools
• CRM experience is a plus, but not required
• Strong customer support, experience, or service skills required
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Methodical, logical approach to tasks
• Ability to work independently and collaboratively

The Responsibilities

• Using mapping tools to process customer orders
• Responding to customer inquiries through phone, email, and live chat
• Monitoring and managing relevant internal systems
• Offering product and service recommendations tailored to customer needs
• Collaborating with internal teams to resolve complex customer issues efficiently
• Supporting sales and consultancy teams with queries when needed

If you are excited by this excellent role and would like to find out more, please apply here or get in touch with Jamie Woodward at Clearline Recruitment.

Job Title: Customer Support AssociateLocation: Brighton (Hybrid - minimum 3 days in office) Salary: £22,000 - £24,000 per annumFull Time