Job Title: Care coordinator

Location: Leeds, LS1 2RY

Reports to: Managing Director of Yorkshire Community Care

Job Purpose:

The Care Coordinator at Yorkshire Community Healthcare is responsible for co- ordinating and managing the delivery of care services to clients in the community. They work closely with healthcare professionals, clients, and their families to ensure that appropriate care plans are developed and implemented effectively. The Care Coordinator also plays a vital role in ensuring the smooth operation of the care team, including arranging rota and visits for service users, as well as supervising staff.

Key responsibilities:

Care Coordination and Management:

- Coordinate and schedule care services for clients, ensuring appropriate staffing levels and continuity of care. This including working alongside compliance and recruitment team to ensure there is no shortfall of staffing levels.

- Arrange rotas and visits for service users, considering their preferences and needs.

- Communicate and collaborate with healthcare professionals, including doctors, nurses, and therapists, to ensure coordinated care delivery.

- Monitor and evaluate the quality of care provided, identifying areas for improvement, and implementing necessary changes.

Staff Supervision:

- Provide supervision and support to care staff, ensuring they have the necessary resources and training to perform their duties effectively.

- Conduct regular performance direct observation and provide feedback to staff members.

- Address any performance issues or concerns in a timely and appropriate manner.

- Foster a positive and collaborative work environment, promoting teamwork and professional growth. Client and Family Support:

- Provide guidance and support to clients and their families, addressing any concerns or questions they may have.

- Educate clients and their families on available resources and services to enhance their overall wellbeing.

- Advocate for clients' rights and ensure their preferences and choices are respected.

Team Collaboration:

- Work closely with the care team, including caregivers, nurses, and other healthcare professionals, to ensure effective communication and collaboration.

- Participate in team meetings and case conferences to discuss clients' progress and develop strategies for improved care delivery.

- Provide guidance and support to team members, promoting a positive and collaborative work environment. Documentation and Reporting:

- Maintain accurate and up-to-date client records, including care plans, progress notes, and any relevant documentation.

- Prepare reports on client outcomes, service utilisation, and any other required data.

- Ensure compliance with all legal and regulatory requirements related to documentation and reporting.

Rota and Visit Management:

- Coordinate and manage the scheduling of staff rotas, ensuring appropriate coverage for client visits.

- Assign staff members to specific service users based on their skills, availability, and client needs.

- Monitor and adjust the rota as needed to accommodate changes in client schedules or staffing availability.

- Communicate the rota and visit schedules to staff members in a timely manner.

Training and Development:

- Identify training needs for care staff and coordinate appropriate training programs.

- Provide ongoing support and guidance to staff members to enhance their skills and knowledge.

- Stay updated on industry best practices and new developments in care coordination and management.

On-Call Duty:

- Be available to perform on-call duty as part of business needs.

- Respond to any urgent or emergency situations outside of regular working hours.

- Coordinate and arrange appropriate care and support for clients during on-call periods.

- Maintain effective communication with staff members and escalate any critical issues as necessary.

INDYCHC