Deluxe Recruitment are actively recruiting for a Freight & Logistics Customer Account Manager on behalf of a reputable Freight Forwarding company based in Bolton.

Job Title: Freight & Logistics Customer Account Manager

Dept: Sales & Customer Service

Reporting to: General Manager

Responsible for: Growing and maintaining existing accounts in respect of customer service and operational requirements and generating new business in line with business objectives

Core Responsibilities:

• Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis
• Generate new business in line with KPI's and business objectives
• Arrange and attend client visits/appointments where appropriate or where asked by SLT as required
• Ensure all documentation and CRM system is maintained and updated daily to reflect current information
• Following up on leads and referrals to ensure any opportunity is maximised
• Build and maintain strong professional relationships with customers and suppliers
• Keep knowledge of logistics industry and freight forwarding up to date and relevant
• Deal with all customer queries such as price requests, shipment updates, and bookings
• Oversee and manage all customer bookings and related administration
• Work collaboratively with management to develop and implement the company's strategic plan
• Represent the business in a positive and professional manner at all times
• Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence
• Carry out any other reasonable requests by management

Requirements:

• Minimum 3 years' experience in the logistics or freight industry
• Proven ability to generate new business and manage existing accounts successfully
• Experience with Irish logistics is essential
• Excellent interpersonal skills and ability to build professional relationships
• Excellent attention to detail, computer literacy and time management essential
• Full time position, Monday to Friday, 09:00 - 17:00
• Occasional travel may be required for client meetings and site visits
• Carry out any other reasonable requests by management
• Desirably live local to head office and have own transport