I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support. 
 
In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals. 
 
Key Responsibilities: 
Helpdesk Management: 

Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues.
Maintain effective communication protocols to keep users informed on issue status and progress.
Develop escalation procedures to manage complex technical problems efficiently.
Ensure accurate documentation and timely resolution of support tickets. 
Team Leadership & Development: 

Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment.
Conduct performance reviews and provide ongoing training to enhance team skills.
Identify skill gaps and organise continuous learning opportunities for the team. 
Technology & Systems Support: 

Drive the adoption of new and existing technologies to support business needs.
Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation.
Collaborate with other departments to ensure IT systems align with operational goals. 
IT General Duties: 

Develop and maintain IT documentation to standardise processes and improve troubleshooting.
Manage onboarding and offboarding processes, including device setup and configuration.
Oversee IT inventory and stock management, ensuring timely procurement of equipment. 
General Responsibilities: 

Promote a positive and growth-oriented culture by modelling openness and honesty.
Identify opportunities for process improvement and innovation in IT support.
Support the strategic direction of the IT department and perform additional duties as needed. 
About You

Proven experience leading an IT support team in a fast-paced environment.
Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support.
Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)
Active Directory and Windows Server/Windows Desktop OS
Networking (DHCP, DNS, VLANs, VPN)
Cloud technologies (OneDrive, SharePoint)
ERP systems, 3CX Telephone Systems, and iOS support
Mimecast and data backup solutions 
Next Steps: Apply Now