Practice Group / Department:

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. 

The Role

This role will be located in our London office and you will be responsible for providing high value dedicated support to fee earners across the business. The role sits within the Practice Support Office, aimed at ensuring that our fee earners and clients receive the highest quality support and service delivery.

 Key Responsibilities

• Has a good understanding of the nature of the team and fee earners' work and plays an active role in the support that you can deliver e.g.: getting to know their clients; building relationships with the clients and their PAs; and proactively arranging regular catch ups for your fee earners and ensuring outcomes are followed up on
• Proactively builds relationships across the business both within fee earning and business services teams as well as with clients and other external stakeholders
• Manages demanding and complex diaries and inboxes, using own judgement to prioritise and deliver efficient scheduling of meetings and proactively resolving potential clashes and preparing any necessary paperwork
• Proactively engaged with the utilisation of the BigHand workflow tool to manage workloads and route requests to appropriate teams
• Organises complex travel and prepares full door-to-door travel itineraries
• Acts as a subject matter expert for piloting of new technologies and processes
• Provides full matter management support including opening new client/matters successfully; assisting with first draft of Engagement Letters; submitting further changes via matter managements forms when necessary; file/matter closure; archiving of closed matters
• Undertakes regular health checks on matters, pending matters, rates, and fee estimates
• Works with LPM on creating Power BI dashboards for weekly fee reports on chargeable matters
• Working with fee earners, marketing and business development teams to ensure regional objectives are met. This includes, but is not limited to, client development, profile raising, marketing and communications (including online and content marketing), pitching and event management
• All other tasks associated with the need of the team to ensure support is being delivered effectively
• Works with support teams such as Practice Support Admin and Document Production to ensure workloads are efficiently managed within the team

 Key Skills and Experience

• Intermediate-Advanced user of key software packages, (i.e. Word/PowerPoint/Excel/Office365 suite of tools including SharePoint)
• 5+ years’ experience in a legal support or professional services environment
• Experience of working with clients and ability to be client facing
• Previous billing and marketing experience desirable

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

• 25 days hols + Bank hols - Buy up to 5 days
• GP Service
• Bupa Healthcare
• Pension
• Flexible working

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.