Customer Service Administrator
Monday to Friday - 7am to 4pm
£30,000

We are currently recruiting for a Customer Service Administrator to join our clients growing team. You will be joining a market leading organisation dealing with both customers and internal and external teams.

So if you are experienced within customer service and administration then APPLY NOW!

Role:

* Liaise with customers via phone and email (50%/50% split)

* Contact customers daily with updates regarding their complaint, enquiries, ensuring resolutions are being achieved.

* Booking meetings with surveyors ensuring that times and dates are communicated to the customer and other internal/external parties.

* Support surveyors with arranging diaries, including meetings with customers and clients.

* Respond to all customer enquiries.

* Carry out daily calls with the Operations team to ensure all work is on target and ensure all updates are shared.

* Chase operations for updates on all customer complaints when needed.

Skills:

* Detail orientated

* Organised

* Microsoft Office - comfortable working on Excel

* Excellent communication skills - with both internal and external parties

* Pro-active

* Time management

* Prioritising workload