Company: CERCO
Job Type: Permanent, FullTime
Salary: £26,000 - £28,000 per annum
Department:
IT AND TECHNICAL
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Distributed Support Engineer
Location: Plymouth area, field based
Contract Type: Permanent
Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am - 5.30 pm Monday - Friday. On call rota, 1 in every 4
Interview Process: 2-stage process
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Key responsibilities:
- To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support to clients as requested
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Achieve KPI target of 5 visits / fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Participate in 24/7 coverage via a rota system.
- Respond to any requests for information from your line management in a timely manner.
- Work a certain amount of overtime when required to do so.
- To be approachable and accepting of Training requirements in relation to the role.
- To maintain the skills and knowledge required to perform the role to the required standard.
- Must be able to embrace new technologies and adapt to change.
- Company assets to be maintained in good working order and good general condition.
Skills and experience:
• Knowledge for PC, Laptop, Printer & associated peripherals operation
• Certifications on HP, Dell, IBM & Sun Servers
• Certification and experience of Mid-range servers
• Key Clients specific procedure
• Trained in Desktop/Laptop/Printers and Servers
• Excellent knowledge of common software products
We are an equal opportunities employer
Committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.