Service Administrator

Orpington

£24,000 - £27,000 + Bens

About us

It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

Job Purpose

We seek an experienced Service Administrator to join our expanding, established, and successful Service team. The Service Administrator is responsible for booking and scheduling work for our Fire & Security Engineers and providing first class support to our customers.

Responsibilities:

• Point of contact for customers with queries, complaints, feedback, and requests
• Ensuring timely and professional responses to all incoming emails
• Scheduling and diary management of the engineers and allocating of their jobs
• Providing costings and quotes to customers
• Quoting and ordering parts for jobs
• Invoicing
• Updating systems regarding queries and outcomes
• Take ownership of tasks and manage own workload within a team environment

About you

We are looking for a person with a high level of commitment who can demonstrate relevant experience in a fast-paced customer focused role. Excellent communication, organisation and PC skills are essential. You should be able to work quickly and accurately in a busy, team environment and should be able to demonstrate a proactive approach to ensure issues are identified and resolved to customer satisfaction.

We are offering:

• Competitive salary dependent on experience
• 23 days holiday plus bank holidays, plus 1 day attendance bonus
• Pension scheme
• Onsite / close free car parking
• BUPA employee assistance program
• Sick pay scheme
• Staff referral scheme
• Company incentives
• Training and development opportunities
• Friendly, supportive team environment
• Dress down and Pizza Friday!

Working hours between 8:30 am - 5.00 pm Monday - Friday.

Interviews are available immediately as we are looking for a successful candidate to be in place asap. To be considered for interviews please apply today!

Please be aware all successful candidates will have to undergo relevant security checks by NSSA standards