Job Ref: NOB2309

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Up to £37,120.52 per annum plus service charge benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 42 hours per week

Posted date: 15/10/2024

Closing date: 17/11/2024

THE ROLE

As Security Supervisor you will be responsible for overseeing and assisting with the management of the security team as well as the safety and security of our guests, colleagues and building. You will report and follow up on any incidents that may take place and play a pivotal role ensuring everyone at the hotel feels comfortable and secure. You will also help the Director of Security to oversee Health and Safety for the hotel. Your tasks as Security Supervisor will include but will not be limited to:

• Alongside the Director of Security, you will assist with the smooth operational running of the security team, overseeing performance of 24/7 security staff and varied third-party contracted relationships.
• Ensuring the safety and security of colleagues, guests and the hotel is paramount.
• Assist with investigations that need to be conducted and gather any evidence required in relation to incidents that may take place.
• Complete incident reports in order to keep an accurate record of any event or situation that may arise.
• Assist and notify management, law enforcement and government agencies or any other appropriate individual in the event of an accident, incident, or fire.
• Make sure all actions adhere to the company Risk Management plan.
• Assign lockers to colleagues.
• To be the point of contact for any escalated guest complaints or queries, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Conduct regular mock fire evacuation and crisis management drills as per the hotels emergencies standards
• Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.

EXPERIENCE

• Experience in a security role within the luxury hotel market.
• SIA licensed.
• Good knowledge of OPERA, Microsoft Office, and Security Operations Procedures.

BENEFITS OF JOINING OUR TEAM

• £1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Mental Health First Aiders within the team
• Access to Hospitality Action
• Up to 33 holiday days through length of service (25 days for those on 4 on 4 off)
• Cycle to Work Scheme
• Season Ticket Loan
• Discounts off all food and beverage
• Free meals whilst on duty (also beverages including tea/coffee/cold drinks)
• Flu Vaccinations
• Wellness initiatives 

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned

Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.