IT Team Leader
Coleshill, Birmingham
up to £35k.

Responsibilities:
Manage the helpdesk, tickets and oversee junior staff members, delegating work and helping them progress.
Diagnose and resolve complex IT hardware, software and network issues
Manage and maintain on-premises and cloud-based IT systems, ensuring optimal performance.
Provide advanced technical support to end users, including training and troubleshooting.
Monitor and respond to IT security threats, performing updates and implementing preventative measures.
Oversee system upgrades, migrations and maintenance schedules.
Collaborate with vendors and service providers to ensure efficient IT operations and support.
Attend client sites where cover or remote support cannot be achieved - fuel reimbursed.

Experience:
Previous experience in a 2nd line position working on a helpdesk.
Azure AD
AD
O365
DNS/DHCP
Exchange
Windows Server
TCP/IP
Leadership skills

Benefits & Particulars:
26 Days annual leave + 8 bank holidays
Company pension
Tailored training programme for professional development
Company events
Monday to Friday (Apply online only)
Office based