Service Coordinator

London

A fantastic opportunity to join a company big enough to provide but small enough to care. They are small, regionally focused business, having the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry. They are looking for an experienced Service Coordinator to join the team.

£29,000

Full time | Office based | Pension | Life Assurance | 20 days’ holiday plus Bank Holidays

Main Responsibilities  

• Work closely with Customer Services Team
• Providing quality inbound and outbound telephone and email support
• Respond quickly and positively to client communications
• Managing customer queries
• Processing orders, returns and exchanges via email and telephone
• Working with the Operations Team to improve customer experience
• Invoicing and quoting from engineer reports
• Processing of sales and purchase invoices
• Planning/scheduling maintenance and reactive works.
• Invoicing clients

Knowledge and Experiences

• 2 years’ experience in a similar role
• Proven ability to work accurately and to deadlines
• Work independently

• To be able to liaise effectively between colleagues and external parties
• Five or more GCSEs including maths and English to a minimum of ‘C’ level
• Experience with Microsoft Excel and Word

If you are local to the area and seeking a new Servile Controller position, then please apply now. If your application is successful a 4way member will be in touch.