An exciting opportunity has arisen for a diligent Lettings Officer to oversee and manage a portfolio of properties, ensuring excellent customer service and a seamless property management process in the Liverpool/Merseyside area.

Client Details

Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.

Description

To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
To manage new enquiries via email, face to face, social media and telephone.
To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
To process tenancy applications in line with company policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
To process payments including deposits and first month's rent in accordance with Company policies.
Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborative working relating to scheme performance in relation to rents, void, turn around, and customer feedback at Exit interviews.
To carry out viewings on available properties, negotiate rent and provide arrange tenancy paperwork.
To ensure compliance with all relevant lettings and property management related legislations and regulations.
Work to team and individual targets and contribute to the overall branch performance.
Assist the lettings Manager with the marketing and letting of all available properties in line with KPI's and income targets.
To be responsible for generating leads and business generation.
Registering enquiries and arranging appointments for viewings and market appraisals in line with the office and individual targets and KPI's.Profile

A strong background in property sales or lettings.
Knowledge of property laws and regulations.
Exceptional customer service skills.
Ability to handle property management tasks efficiently.
Good negotiation and communication skills.
Aptitude for handling conflicts and resolving issues.
Ability to work in a fast-paced environment and meet deadlines.Job Offer

Competitive hourly rate
A temporary role with a possibility of extension or perm contract
Opportunity to work in a large organization in the Property industry.
Dynamic and supportive work environment.
Exposure to a wide range of property management experiences