The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Chester.

Guest Service Managers duties include

* orchestrating the seamless operation of our guest services

* collaborating with various departments to elevate our service levels

* constantly innovating to exceed guest expectations

* handling guest requests with precision and promptness

* proactively seeking new ways to enhance the guest journey

* setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager

Full details of the role will be discussed with the shortlisted candidates. If you'd like