An exciting opportunity has arisen for a Service Administrator to join Lloyd BMW/MINI based in Kendal.

Salary: £12.25 per hour
Hours: 08:00 - 16:30 Monday - Friday (30 mins unpaid lunch) working 1 in 3 Saturdays - 08:30 - 13:00
41.5 hours per week average

Role responsibilities:

* Handle inbound inquiries professionally and courteously for the Aftersales Department.

* Understand customer needs and recommend the appropriate services.

* Create workshop bookings for servicing and repairs via phone and email.

* Prepare daily job cards for workshop visits, ensuring all details are accurate, including recalls, service packages, and warranties.

* Upload appointment information to the department platform and archive job cards after visits.

* Promote and identify service plans for both new and existing customers as a retention tool.

* Use manufacturer data to find new service booking opportunities, sending digital communications and making outbound calls.

* Identify new opportunities for customers using the BMW/MINI Assist program, ensuring a seamless experience while their car is being repaired.

* Capture any accident repair inquiries and forward them to the appropriate department.

Rewards and Benefits:

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30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.

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Healthcare cash plan.

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Employee vehicle-discount schemes.

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Highstreet discounts

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Childcare vouchers.

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Cycle to work scheme.

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Eyecare vouchers.

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Free flu jabs.

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Internal and manufacturer training.

About Lloyd Motor Group:

Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshops, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad