Are you based around the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland.We have a great role for you if so!Position overviewAs a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.ResponsibilitiesProvide a single point of contact to internal colleagues reporting IT-related incidents.Diagnose and resolve technical issues at the first level to minimise downtime for colleaguesObtain both technical information and business impact to enable support teams to resolve incidents effectively.Excellent ability to troubleshoot and problem solveCandidate requirementsExcellent communication skillsA desire to provide customers with excellent servicesA desire to learn new skillsAbility to work in a great teamKnowledge of Office365 / Active Directory / Remote Connectivity / Web BrowsersAbility to use problem-solving techniques to capture details and make sound decisionsEligibilityHave lived in England for at least 3 yearsCan commit to 12 weeks of learningHave access to a reliable internet connection with a PC/ LaptopThe detailStarting salary of £24kOn-site in NewcastleIntensive training is given on siteOnce fully trained, the role is based on shift pattern basis between the hours of 8 am and 9 pm (based on a 7-hour working day)BenefitsAn inclusive workplaceExcellent package: solid basic and company benefitsHybrid working in line with role requirementsCareer development and life-long learning opportunitiesApply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.