Role: 2nd/3rd Line IT Engineer
Location: Bolton, Greater Manchester
Salary: up to £33,000 DOE

We are currently looking to recruit a Senior IT Engineer to join our clients growing team in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking and site visits.

Previous MSP experience is highly desired!

Responsibilities:

To provide 2nd/3rd line IT support to clients on site and remotely
Take ownership of all incidents and problems
Provide exceptional customer service to all clients
Create and update knowledge base articles
Mentor and train the 1st line team
Assist / be involved in the planning and delivery of projects
Communicate efficiently to ensure swift resolution to end userTechnical Skillset:

Windows Operating System 7/8/10/11
Office 365 and applications (Intune, SharePoint, PowerShell)
Microsoft Azure / Entra ID
Firewall configurations, installs
Routing and switch installs
DNS, DHCP, TCP/IP
Active Directory / Group PoliciesDesired:

Antivirus / Malware solutions
Fortinet Firewalls
RMM, Autotask
Mac Support
ESET TechnologiesBenefits:

Health Shield Benefits including GP Services, Prescriptions, Mental Health Line, Discounts on Dentist treatments and more!
Monthly Pay Day lunch's paid for
28 days annual leave
Collaborative team environment
Great pension scheme

If this role sounds like something you would like to do and you have the required experience, then please click the apply button for immediate consideration.

Keywords: 2nd Line Engineer, Senior IT Engineer, 2nd Line, IT Support, IT Technician, MSP, Managed Service Provider, 2nd/3rd Line, Senior MSP Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy