Hospitality Team Leader Job Description
Overview
We are seeking a dedicated and experienced Hospitality Team Leader to oversee and coordinate hospitality activities . The ideal candidate will possess strong leadership skills and a passion for providing high-quality service. This role requires the ability to manage a team effectively, ensuring that all staff are supported in their duties while maintaining the highest standards of hospitality.
As a Team Leader, you will…
* Provide customers with a heartfelt and memorable experience each and every time they visit.
* Lead and supervise a team of hospitality professionals, providing guidance and support in daily operations.
* Set up Tables , listen to team briefings in the morning, bring the briefing to action during the day. Ensuring that you are able to run your section whilst managing a team of hospitality staff.
* Reporting daily to the site Operations team, for a full briefing on work expectations & improvement.
* Support Managers/Supervisors to effectively, induct, train and develop team members in accordance with the needs of the business.
* Give full co-operation to any colleagues who require assistance in a prompt, caring & helpful manner.
* Achievement of great customer satisfaction and ensure that every customer is given a polite, friendly, and personal service at all times.
What you'll bring…
* Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
* An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
* A positive can-do attitude and be a real team player.
* Deputise for the management team and resolve any issues that arise in their absence.
* Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
* Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
* Monitor team performance and provide constructive feedback to enhance service quality.
* Participate in the preparation of reports related to client outcomes and team performance metrics.
Qualifications
* Experience as a team leader in hospitality.
* Proven leadership abilities that can motivate and inspire a team to achieve service excellence.
* Effectively communicating with clients, guests, and team members requires strong communication and interpersonal skills.
* Having ability to effectively prioritize tasks and manage multiple responsibilities is a result of excellent organizational and time management skills.
* Familiarity with food safety regulations and best practices for food handling and service
* Having a positive outlook, being professional, being able to adjust to fit the needs of others and being dedicated to providing exceptional customer service at all times.
If you are interested in this role, please apply and we will contact you.
Job Types: Full-time, Part-time
Pay: £14.00-£14.50 per hour