Client services Account Manager

The Account Manager is the primary client contact, responsible for building and maintaining strong relationships while ensuring seamless service delivery. This role requires excellent communication, time management, and problem-solving skills.

What my client offers:

* 22 days holiday, increasing after 2 years, capped at 25

* 24/7 GP service

* Free parking

* Friendly/ supportive working environment

* Yearly increase in salary

Responsibilities

* Develop and manage client relationships to drive retention and business growth.

* Ensure service delivery meets client expectations and financial targets.

* Act as the liaison between clients and internal departments (Operations, Customer Service, Finance).

* Maintain up-to-date client records, including contracts, KPIs, and performance reports.

* Conduct regular client and internal review meetings to address issues and identify improvements.

* Oversee client projects, escalations, and reporting requirements.

* Assist in pricing proposals and onboarding new clients.

* Support continuous improvement initiatives and internal collaboration.

* Provide backup coverage for colleagues when necessary.

Skills and Attributes

* Strong communication (written & verbal)

* Excellent numeracy & computer literacy

* Ability to multitask, prioritise, and work under pressure

* Analytical thinking & problem-solving

The Account Manager will be supported by senior management, internal departments, and customer service support teams as needed