NOC Technical Trainer
London - Hybrid working
Perm

£75,000pa - £85,000pa

As the Network Operations Technical Trainer, you will be responsible for leading the development of skilled network engineers to ensure the smooth operation, maintenance, and development of our clients network infrastructure. You will play a crucial role in managing the training road maps and identifying areas of improvement as well as new requirements for our engineering staff.

The role will involve communication and collaboration with other departments and our vendors to forecast and produce high quality training plans and content.

Candidates should possess a blend of technical expertise, exceptional communication skills and be self-driven to succeed.

Job Description

Key responsibilities for this job:

• Designing and presenting hands-on training lectures, training videos and briefings on (but no limited to) the following topics:

• Basic Computer Networking and troubleshooting.

• LAN administration, configuration and maintenance of network devices such as:

• Switches

• Routers

• Network access control servers

• Wireless Networks / access points

• Routing. Configuration and troubleshooting of both static and dynamic routing protocols.

• Firewall administration, configuration and troubleshooting:

• Security best practices

• Security and NAT policies

• VPNs remote access and site-to-site

• System training

• IT System Management (ITSM)

• Configuration Management Database (CMDB)

• Asset management system

• Automation systems

• Process

• Change control

• Incident management

• Problem and MIM (Major Incident Management)

Knowledge and experience required:

• Previous experience producing training courses and materials.

• Previous experience conducting training sessions with small to medium side groups.

• Strong experience with ITSM and CMDB tools.

• Strong experience working with Fortinet products especially FortiGate firewalls.

• Solid understanding of network security principles and best practices, including firewalls, VPNs, and intrusion detection/prevention systems.

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

• In-depth knowledge of networking protocols, technologies, and architectures (e.g., TCP/IP, VLANs, STP, BGP, OSPF).

• Hands-on experience with network equipment from vendors such as Cisco, Juniper, and Palo Alto Networks

• Strong problem-solving and decision-making abilities, with a focus on driving results and continuous improvement