STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Security Services, Facilities, Office Management/Coordination, Administration, Front of House, Concierge, and much more with a discreet and vigilant security service.

Shift Pattern - Monday to Friday (Days)
Pay Rate - £45,000 per annum
Weekly Hours - 40 hrs per week
3 or more years of safety related work experience in property/facilities managementOur STARS Manager delivers a consistently high-end, comprehensive, and discreet security-focused experience to all visitors, guests, and employees at the designated site(s). STARS Manager ensures the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS Manager's are the recognised central point of contact for all operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. Our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed) the Role

Safeguard the physical security of the site and ensure personnel and asset access compliance.
Daily management of 3 staff members
Manage Security team in the responsible region
Security training and oversight
Security of personnel/control of workplace violence
Participation in regular inter-professional meetings in the region
Participation in regular cross-regional meetings of the security professional line
Communication with Data Centre operators and other vendors
Security Operations Centre ("SOC") Incidents Response
Management of security-related projects in the region
Security risk prevention, emergency response to security incidents
Security during special business periods
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Promote data centre on-site operation and maintenance, facilities and other related teams to land the physical security management system.
Through training, drills and tests, improve the safety awareness and safety skills of the on-site safety team in order to meet the requirements of each position and guarantee the physical safety of the site.
Through the daily security patrol, the machine room security status of the full amount of inspection, timely detection of risks and hidden problems, and promote the rectification of the closed loop;
Major activities and events are guaranteed to ensure the effective implementation of all control measures during the event.
Responsible for managing the day-to-day work of security officers.
Manage the on-site security team.
Management of security teams for multiple DCs in the region.
Overseeing the scheduling and attendance of security guards to ensure that there are no absences or slacking off.
Plan for unexpected staff absences.
Receive relevant requests and instructions from headquarters and clusters.
Reporting of security incidents for the week and status of handling in the area of responsibility.
Seek support from Headquarters or the cluster for specific incidents.
Be aware of special events in other regions and check if your region has the same problems or risks
Assist security guards in handling suspicious and unidentified items (e.g. letters, parcels, briefcases, etc.) and other irregularities.
Assist security in investigating suspicious persons and/or suspicious incidents.
Respond to threats and violent incidents and, if necessary, take appropriate measures.
Participation in regular inter-professional meetings in the region.
Attendance at weekly cross-team meetings organized by each Region's Data Centre Manager, including IT engineers, Facilities engineers and Asset engineers.
Oversee the induction of new security officers and conduct appraisals.
Conduct regular assessments and drills for security officers to ensure the quality of their work.
Communicate and deal with security officers who fail the assessment accordingly

Essential Criteria

Proven leadership experience
Operational delivery experience
Ability to build a sustainable team
5 year checkable history
Exceptional Customer service skills
Computer literate
3 plus years of safety related work experience in property/facilities management,
Relevant capabilities in human and technical defence for security management and emergency response
Flexible, professional attitude
Reliable and customer focused with a commitment to exemplary service
Adept at working under pressure
Outstanding communication skills both written and oral
Proactive, discreet and motivated
Extremely well presented
Ability to work alone and as part of a team
Self-aware and motivated
IT Literate with a good knowledge of Microsoft packages including outlook and office
Full-time college or equivalent qualified and above (preferred)

Benefits

Health & Wellbeing

Company pension and advice and planning
Life assurance scheme
Discounted gym memberships
Wellness advice and support, including financial, emotional and physical
Dental and Physical Health PlansLifestyle Benefits

Cycle to work scheme
Car lease and new car purchasing schemes
Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
Mortgage Advise
Payroll ISA's
Eligibility for Costco MembershipLearning & Development

Support with further education
100's of eLearning courses
Accredited courses by C&G, ILM, IOSH and SIA
Leadership Development programs both local and globalGiving Back

Payroll Giving
Working with charities such as Calderwood House, KPMB and Wooden Spoon
Supporting local community initiatives
Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org