At Adaptable Recruitment we have a fantastic opportunity for a Key Account Administrator to join an ever growing company in the Liverpool areaPackage: £23788 - Increasing after 6 months Location : Liverpool - Fully office basedfirst 6 monthsdiscussion - hybrid working after trainingWorking hours: 35 hours Holidays: 24 days holidays + banks holidays (increases with service)Reporting into: Team Leader Main Responsibilities to include:

• Act as a point of contact for designated company contacts and brokers for Key Accounts and effectively handle queries via email, telephone and correspondence
• Process PMI Claims
• Accurately process Medicash claims in a timely and effective manner and maintain accurate records on the system
• Provide cover for other claims and customer service teams.
• Process claims for dental accident in accordance with Medicash procedures
• Update any changes to policyholder details and send out updated schedules
• Respond to emails, app messages and incoming telephone calls in a professional, courteous and timely manner
• Ensure the adherence to regulatory and compliance issues
• As required, provide cover on the Telephony team and e communication team ensuring that inbound telephone enquiries and e-mails are handled in a courteous and efficient manner
• Subject to training, undertake other duties delegated from time to time by your Team Leader
• Keep your Team Leader informed of any unresolved issue

The Ideal Candidate:

• Excellent experience in Customer service
• Excellent telephone manner
• Accuracy with account emails
• Being adaptable when needed to cover for other teams

Benefits to include:

• Healthcare cash plan
• Life Assurance
• Access to EAP
• Enhanced Benefits Package