ENVIRONMENT:  

LEAD and direct Sales & BPO Operations while providing oversight over the IT of a leading Joburg Business Process Outsourcer looking to fill the integral role of a Chief Operating Officer. You will also take charge of Training, Compliance, Campaign Management, Planning, QA and Verification & Facilities (including Health & Safety). You will also assist the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs. The successful incumbent must have a suitable post-graduate tertiary qualification with at least 5 years work experience with Business Process Outsourcing (BPO) business, which must have included international BPO clients and commercial experience in the Financial Services industry including a strong background in Sales. 

DUTIES: 

• Direct internal operations to achieve budgeted results and other financial and operational criteria.  

• Participate in the development and preparation of short-term and long-term plans and budgets based upon broad organisation goals and objectives.  

• Participate with the Business Development and Client Services team to provide inputs into tenders, proposals and client feedback sessions.  

• Apply Now