Elevate Guest Experiences – Front Office Manager Wanted

Seaton House, St Andrews' newest 5-star hotel opening in February 2025, is seeking an exceptional Front Office Manager to lead our front desk team. This pivotal role is perfect for a service-oriented professional who thrives in a dynamic environment and is passionate about delivering unparalleled guest service.

As the Front Office Manager, you will be the face of Seaton House, responsible for ensuring that all front desk operations run smoothly and effectively. You will manage a team dedicated to providing the highest level of hospitality and service to our guests, from check-in to departure.

What You'll Do:

• Manage and oversee all front office operations, ensuring guests receive a warm welcome and outstanding service.
• Train, supervise, and support front office staff, including receptionists, concierges, and guest services agents.
• Develop and implement strategies to enhance guest satisfaction and optimize workflow.
• Ensure smooth coordination with housekeeping and maintenance departments to maintain high service standards.
• Handle guest inquiries, provide local recommendations, and resolve any issues with professionalism and poise.
• Oversee the management of guest services technology and software.
• Prepare and manage the front office budget, optimising expenditures while maintaining excellent service levels.

What We're Looking For:

• Proven experience as a Front Office Manager or similar managerial role in a luxury hotel setting.
• Strong leadership skills with a passion for training and team development.
• Excellent problem-solving abilities and a commitment to providing exceptional guest experiences.
• Proficient in hotel management software (Opera) and MS Office.
• Strong organisational and multitasking skills, with an ability to perform well in a fast-paced environment.
• Excellent communication and interpersonal skills.

Why Join Seaton House?

• Be Part of something new: Shape the service culture of a new 5-star hotel.
• Work with the best: Be part of a team that collaborates with industry leaders like Roy Brett and the acclaimed Ondine restaurant.
• Impact the community: Play a significant role in establishing Seaton House as a benchmark for luxury and service in St Andrews.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.