This role requires a dedicated Customer Service Advisor who can deliver exceptional service to clients within the industrial and manufacturing industry. The individual will be responsible for handling customer enquiries, processing orders, and maintaining relationships with key stakeholders.

Client Details

Our client is a well-established leader in the industrial and manufacturing sector. With a team of over 5000 employees, they pride themselves on delivering high-quality products to their customers globally. Located in Warrington, they are committed to innovation and excellence.

Description

• Handle customer enquiries promptly and professionally.
• Process and monitor orders, ensuring timely delivery.
• Build and maintain relationships with clients and stakeholders.
• Provide product information and advice to customers.
• Collaborate with internal teams to resolve customer issues.
• Track customer interactions and transactions.
• Maintain an in-depth knowledge of the company's products and services.
• Contribute to the overall customer experience, promoting customer loyalty and retention.

Profile

A successful Customer Service Advisor should have:

• Experience in a customer-facing role, preferably within the industrial or manufacturing industry.
• Excellent communication and interpersonal skills.
• The ability to handle complaints and difficult situations in a professional manner.
• A customer-focused approach, with a strong commitment to customer satisfaction.
• Good organisational skills and the ability to multitask.
• Proficiency in using customer relationship management (CRM) software.
• A collaborative approach to work.

Job Offer

• A competitive salary.
• A lovely and supportive working environment.
• Opportunities for professional development and advancement.
• A comprehensive benefits package - Including a free lunch daily!