Job Purpose:
Lead and manage a motivated and cross-trained team to deliver exceptional customer service, contributing to regional and national efficiency and profitability while ensuring compliance with company policies and health and safety regulations.

Key Responsibilities:

Oversee technicians and agency staff, maintaining high standards of customer service.
Ensure adherence to quality procedures and compliance with the Company Quality Management System.
Support Project Managers in managing major loss occurrences.
Conduct daily toolbox talks on health and safety and monitor project progress.
Assist staff with technical issues and provide coaching as needed.
Optimize productivity and ensure all equipment is well-maintained and compliant.
Identify new business opportunities and maintain regular reporting to the Project Manager.
Manage subcontractor services and coordinate deliveries to ensure seamless project execution.
Maintain accountability for all equipment used on projects.
Key Interfaces:

Restoration staff, subcontractors, MCC Project Manager, regional directors, customers, and finance department.
Specialist Knowledge:

Health & safety policies, restoration techniques, and commercial awareness.
Skills & Abilities:

Strong communication, resilience, delegation skills, and the ability to deliver projects efficiently.
Education & Experience:

Good general education with essential previous restoration industry experience.
Desirable: GCSEs in English/Mathematics, IIRC/BDMA accreditation, IPAF/PASMA qualification.
Performance Measurement:

Staff motivation, job duration, SLAs, KPIs, customer satisfaction, and job profitability.
Join Us:
If you're a proactive leader with a passion for customer service and team management, we want to hear from you