Resident Liaison Officer
* Salary up to £33k + package + 8% pension
* FRA Work
* Driving licence is essential!
The Role:
We are looking for an experienced and motivated Resident Liaison Officer for one of the UK's Leading Property Services supporting FRA works on street properties for the Greenwich Contract.
Key Responsibilities:
* Act as the main liaison between residents, contractors, and the project team.
* Communicate clearly with residents about planned FRA works, access requirements, and timelines.
* Address and resolve resident queries, concerns, and complaints efficiently.
* Ensure residents, including vulnerable individuals, receive the necessary support during the works.
* Carry out pre-condition surveys and assist with resident engagement strategies.
* Maintain accurate records of resident interactions, concerns, and resolutions.
* Work closely with site and management teams to coordinate access and programme updates.
* Ensure all resident engagement aligns with health and safety protocols and company policies.
Requirements:
* Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused attitude.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with property maintenance, construction processes, and relevant regulations.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
* Competitive salary
* Health and wellness benefits
* Opportunities for professional development
* Collaborative and supportive work environment