Reactive Works Administrator
Salary from £25,400 - 26,500K
Salary review at probation
Hours: Full Time - 8am - 5pm
ABOUT US/ THE ROLE:
About CC Cousins
Rooted in traditional values and committed to delivering a comprehensive, personal service, CC Cousins is your premier choice for complete facilities maintenance solutions. We proudly serve the commercial and retail sectors across Kent, London, and the Home Counties, offering a wide range of services including drainage, plumbing, civil engineering, electrical work, landscaping, and everything in between.
Join Our Team - Reactive Works Administrator
We are currently seeking a highly organised and proactive Reactive Works Administrator to join our Reactive Trades Team. In this key role, you will act as the central point of coordination, responsible for:
* Raising job requests and managing quoted works
* Ensuring RAMS (Risk Assessments and Method Statements) are completed prior to site commencement
* Keeping both clients and engineers informed with timely updates
* Managing permits and compliance documentation
This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service and support.
Primary Duties of the Reactive Works Administrator:
* Work closely with Fabric Contracts Assistant
* Plan and Schedule in Quoted jobs for specific trades daily.
* Advise clients with regards to date of attendance. Realistic time frames, dictated by trade and availability.
* Complete All RAMS for Quoted Works and any reactive where client has requested.
* Manage Materials Delivery
* Check material delivery min 24 hours prior to job commencement date.
* Answer telephone calls from Engineers to assist with on site queries.
* Liaise and respond to client queries - escalating to the contracts manager or client relations manager if needed
* Complete Requisites on internal CRM systems.
* Create Fire Door Report - Shared with Fabric Planned Assistant
* Complete All Permits of work.
Previous experience within the industry is highly advantageous.
Skills Required:
* Strong communication skills.
* A confident ability to resolve problems.
* Excellent typing with attention to detail.
* Able to work as part of a team or alone when required.
* Ability to flex between work flows dependent on business demand.
* A knowledge of the construction/ facilities management industry.
* Previous experience in a trade environment.
Hours of work: Monday to Friday 8am - 5pm / Monday to Thursday 8am - 5pm and Friday 8am - 4pm, alternating weekly.
* Pension scheme offered
* Holiday at statutory plus bank holidays