Ensure the optimal performance of IT systems and services in a fast-paced environment as a Service Desk Support Engineer.

This company provides fully assured and managed IT services to its customers with security and integrity of customer data at its core.

You will be responsible for providing support and guidance with any IT issues.

About the Role:
• Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
• Manage and resolve user requests through phone, email, and ticketing systems.
• Assist in onboarding new users, setting up hardware and software, and configuring user accounts and permission.

About You:
• Proven experience in IT support, technical support, or helpdesk roles.
• A degree or equivalent qualification in engineering (or a related field).
• Ability to troubleshoot hardware and software issues effectively.
• Eligibility: British Citizens Only Due to Security Clearance Requirements.

Key Information:
• Role: Service Desk Support Engineer
• Salary: £26,000-£30,000 Per Annum
• Location: Watchfield, Swindon
• Working hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including nights, weekends, and public holidays

Key Skills:
Desktop support, troubleshooting, IT systems management, shift work

Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This role is a permanent position