Our client are an established and leading Law firm, based in York City Centre. They are looking for a candidate to join their team on a permanent basis. The purpose of the role is to provide an effective and efficient telephone and reception service to all callers to and members of the Company.

Duties include

To respond to enquiries from all callers to the Company's telephone service.

To provide accurate information to callers on the departments and activities within the Company.

To provide information on specific services operated by the Company.

To distribute calls accurately and efficiently to others within the Company

To retrieve messages left on the system overnight and forward on

Arranging appointments for appropriate staff to "swear" documents Reception

To attend to clients who have appointments/do not have appointments

To attend to deliveries left with reception as appropriate

To ensure fax machine is in good working order

To manage distribution of incoming faxes, ensuring they reach the correct destination asap.

To take payments from clients in accordance with the Cash Handling Policy

To book interview rooms on the IT system as required

To send and receive emails

To search for client information on database as and when required

Advise HR of daily sickness

Ensure reception area is always tidy and welcoming

To be responsible for locking the front door at the official closing time and opening in the morning In addition

Archiving

Ordering train tickets

Taking swear fees

Ordering couriers

Using the paging system

Witnessing documents

Updating Fire Head Count List/procedure to follow in case of fire

Carry out the weekly tests of fire alarm and panic alarm

Preparation of files for scanning

Manage the Advice inbox and distribute emails accordingly

To make appropriate recommendations for service improvement

To attend training/refresher courses as required by the Department Head

To attend department meetings as required

To co-operate and take part in all Company policies and procedures

To undertake any other appropriate duties as may be required