Administrative Help Desk Assistant
Aldermaston, Berkshire
Permanent role
£27,000 per annum
37.5 hours per week - office based.
Our client based in Aldermaston, is a leading provider of building and maintenance services to private organisations throughout the South of England.
They are looking for an efficient Administrator and Help Desk Assistant to join their small team.
If you are an organiser - a do'er and like to be hands on, working in a small business and to be kept busy with a variety of tasks throughout the day, then this coud be the job for you!
The role involves:
· Support Operations and Compliance Manager with various projects and tasks.
· Handle incoming and outgoing calls
· Acknowledge Service and Sales incoming emails
· Review subcontractor reports, editing them where appropriate and issue to the client
· Log purchases onto an inventory tracker spreadsheet
· Perform general administrative tasks, such as filing, data entry, and document preparation
· Work on multiple customer portals
· Assist with the engineering diaries including re-scheduling works to cover engineer absences or emergency works
· Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
· Work with the relevant field line managers to utilize the engineers as productively as possible
· Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers
· Report to the Planning team manager and mentors to help ensure individual and team KPIs are met
Skills and Experience required:
· Good communication skills
· Understanding of Microsoft 365 and Adobe
· Ability to work within a team
· Customer Service skills and experience
· Outstanding written and verbal skills
· Ability to multi-task and work well in a high-pressured environment
· Computer proficiency with the ability to handle multiple PC applications at once
· A strong sense of urgency, the ability to follow-through and have attention to detail
· Excellent decision making and problem-solving skills
· Good organizational skills
Systems used: Microsoft 365 (Word, Excel, OneDrive, Teams), Atlas Citation, Simpro, Adobe
Personal
· Energetic and self-motivated
· Able to manage multiple priorities under pressure
· Can work both independently and within a team
· Persistent
· Unbounded enthusiasm
· Self-driven
Please contact Kate at Dovetail for more information or email your CV