JOB DESCRIPTION - Junior Sales & Lettings Administrator P/T

Working Hours: 16 hours per week

Salary: £12.21 per hour

Role Overview:

To provide administrative support to the sales and lettings teams, ensuring smooth and efficient day-to-day operations. You will be a key point of contact for clients, tenants, landlords, and contractors, while maintaining high standards of organisation and customer service.

Key Responsibilities:

Sales Support:

• Assist the sales team with administrative tasks such as preparing property details, marketing materials, and managing correspondence.
• Maintain the CRM system by updating client and property records.
• Coordinate viewings and liaise with buyers and vendors to confirm appointments.
• Support the progression of sales by liaising with solicitors, surveyors and clients.

Lettings Support:

• Assist with lettings administration, including referencing tenants, preparing tenancy agreements and arranging move-ins.
• Organise property inspections, maintenance work and inventory reports.
• Maintain up-to-date records of landlords, tenants and contractors.
• Ensure compliance with lettings legislation, including safety certificates (e.g. Gas Safety, EPCs).

Customer Service:

• Act as first point of contact for enquiries, whether by phone, email or in person.
• Provide accurate information about properties and services.
• Resolve issues or escalate them to the appropriate team member.

Marketing:

• Assist in creating and distributing marketing materials for properties, including online listings, brochures, and social media posts.
• Update property portals and the company website with current listings and availability.
• Monitor the performance of listings and suggest improvements where necessary.

General Administration:

• Handle incoming and outgoing correspondence.
• Provide administrative support to the wider team as needed.

Skills and Experience Required:

• Proven experience in an administrative or similar role, preferably in a property or estate agency environment.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficient in using CRM systems and Microsoft Office (Word, Excel, Outlook).
• Familiarity with lettings and sales processes is highly desirable.
• Ability to work independently and as part of a team
• Knowledge of property legislation (preferred but not essential, as training can be provided).