Gap Personnel is looking for Customer services assistant for Our prestigious client who is selling shoes and accessories from leather based in Snetterton, Norfolk this is a Temporary position until February 2025.

This is a fantastic opportunity for individuals who are passionate about providing top-notch support by phone, email, live chat, and social media.

Working Hours: Monday to Friday 9:00AM - 17:00 PM, with 1 out of 4 weekends required with days off during the week if working the weekend.

Salary: £12.18 per hour

Key Responsibilities:

Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
Utilize e-commerce CRM systems to manage customer interactions and maintain accurate records.
Provide information about products, services, and promotions to enhance the customer experience.
Assist customers with order processing, returns, and troubleshooting issues.
Collaborate with team members to ensure a seamless customer experience and resolve any escalated issues.
Participate in body-to-body training sessions to enhance product knowledge and customer service skills.
Maintain a positive and professional demeanour while representing the brand.
Requirements:

Previous experience in a customer service role, preferably within a retail or e-commerce environment.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Strong communication skills, both verbal and written, with the ability to engage with customers effectively.
Comfortable handling phone calls, emails, live chats, and social media interactions.
A positive attitude and a commitment to delivering exceptional customer service.
What We Offer:

Comprehensive training, including body-to-body training to enhance your skills.
A supportive and dynamic work environment within a premium brand.
Opportunity to gain valuable experience in a customer service role.
Free parking
Stare of the art working environment.
If you are a motivated individual with a passion for customer service and the required experience, we would love to hear from you!

Please forward your CV to (email address removed). com or call (phone number removed).

gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job