Customer Service Executive, Slough: A dynamic role offering the chance to support clients by providing excellent customer service. This position requires managing client queries, processing orders, and ensuring customer satisfaction. The ideal candidate will be a proactive problem-solver with strong communication skills, eager to thrive in a collaborative environment.

Client Details

Customer Service Executive, Slough:

The company specialises in scent marketing solutions, providing businesses with innovative fragrance systems to enhance customer experiences. Their global presence and commitment to delivering high-quality services make them a leading name in the scent marketing industry.

Description

Customer Service Executive, Slough:

• Handle inbound customer enquiries via phone, email, and live chat.
• Process orders, returns, and replacements with attention to detail.
• Maintain accurate client records and update the CRM system.
• Liaise with internal teams to resolve customer issues promptly.
• Provide product information and technical support to clients.
• Manage follow-up communications to ensure customer satisfaction.
• Handle customer complaints professionally, aiming for swift resolution.
• Support sales efforts by identifying potential upselling opportunities.

Profile

Customer Service Executive, Slough:

• Proven experience in a customer service role, preferably in a B2B environment.
• Excellent verbal and written communication skills.
• Someone who has done a telesales or commercial customer service role
• Strong problem-solving abilities and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Familiarity with CRM systems and data entry.
• Ability to handle challenging situations with professionalism.
• A proactive and positive attitude towards customer care.
• Strong organisational skills with the ability to multitask.

Job Offer

Salary of circa £30,000 to £35,000 dependant upon experience.