My client, a global company based in Nottingham, have an urgent requirement for a Technical Author/Writer working onsite with their Service Desk team to assist with creation, maintenance and improvement of knowledge assets. This is an initial 6 month contract with opportunities for extensions thereafter.

Key Responsibilities:

• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.

• Analyze and categorize knowledge assets to maintain accuracy, relevance, and quality.

• Contribute to a collaborative work environment that empowers teams to achieve exceptional results.

• Utilize knowledge management tools and technologies, such as ServiceNow, to eUectively capture and maintain Knowledge Articles.

• Employ strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive continuous improvement.

Qualifications:

• Proven experience as a Technical Writer, preferably within a service desk or IT support environment.

• Familiarity with knowledge management principles and best practices.

• Utilize knowledge management tools and technologies, such as ServiceNow, to capture and maintain Knowledge Articles.
• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work eUectively in a team-oriented, collaborative environment.

• Collaborate with subject matter experts and stakeholders to identify and document valuable knowledge within the assigned organizational or functional area.

• Apply strong analytical skills to assess knowledge needs, analyze data, and identify trends or patterns that can drive strategic decisions

Please submit your most recent CV in application to this role.