R13 are partnering with a reputable housing business in the recruitment of a Planner to join them on a 3-month temp assignment which will then become a 9-month fixed term contract, starting ASAP, to cover maternity leave.
Based in Bury St Edmunds, you will be working 8.00am - 5.00pm, Monday to Friday, and be offered an hourly rate of £14.55. As a member of the planning team, you will schedule repairs and maintenance with engineers, liaise with external subcontractors where needed and provide support to customers.
The day to day
* Liaising with customers to schedule repairs/maintenance jobs.
* Contacting subcontractors for work that cannot be completed in-house.
* Utilising the system and planner dashboard with widgets to manage outstanding jobs and identify potential rebooking needs.
* Handling incoming calls from customers, updating them on more complex repairs and handling any complaints.
* Handling written work, phone calls, and perform clerical/administrative tasks associated with supporting the planning team.
You will have/be
* Previous experience in a planning and logistics position.
* Significant customer service experience with strong telephone manner.
* IT proficiency with working knowledge of Microsoft Package, including Excel.
* Excellent communication and organisation skills.
* Good problem-solving skills.
How to apply
To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful