Job Introduction

Finance OfficerNottinghamFull time – hybrid (3 days office, 2 days WFH)£29,850 PA

Acuity Care Group is a leading provider of complex care services, offering personalised support to individuals with a wide range of needs, including brain injuries, learning disabilities, autism, and other complex conditions. Our business units—Bespoke Health & Social Care, Team Brain Injury Support, and Learning Disabilities & Autism—work together to deliver tailored, high-quality care that empowers our clients to live fulfilling lives.

We are recruiting for a Finance Officer to join our team. The primary objective of this role is to manage the payment process and maintain strong relationships with funders while ensuring efficiency and delivering high-quality service. This includes building and nurturing relationships with funders to streamline payment processes, maintaining a weekly log to track the status of each client—such as billed, pending payment, or payment received—and providing a cash receipt forecast. Additionally, the role involves matching and allocating payments to customer accounts, as well as resolving any issues related to unallocated cash.

Key Responsibilities include:

• Build and maintain relationships with funders, ensuring the payment process is streamlined, efficient, and delivers a high-quality service.
• Maintain a weekly log tracking the status of each client (billed, pending payment, or payment received) along with a cash receipt forecast.
• Match and allocate payments received to customer accounts.
• Resolve unallocated cash issues.
• Ensure remittances are received and stored for easy retrieval.
• Report on aged debt with detailed commentary and actions to resolve and reduce outstanding balances.
• Resolve bad debts by chasing payments from local authorities, CCGs, ICBs, and individuals.
• Conduct ad-hoc account reconciliations to ensure all invoiced amounts align with current payments from funding providers.
• Manage complex billing queries through to resolution and debt collection.
• Review invoices to ensure proper documentation is in place before payment.
• Perform invoice and general ledger data entry.
• Complete weekly payment runs in accordance with the payment schedule.
• Monitor mailboxes and action emails within the agreed SLA.
• Perform daily cash allocations and recover any overpayments as needed.
• Reconcile credit card and bank accounts.
• Generate purchase orders when necessary.
• Reconcile monthly statements.
• Process expenses in line with the company's expense policy.
• Handle any other business tasks as required.

Skills, Knowledge and Expertise:

• Excellent Microsoft Excel skills.
• A working knowledge of how Local Authorities and CCG’s bill within the healthcare sector. (desirable)
• Previous experience of using Xero and People Planner. (desirable)

Key Competencies & Behavioral

• Excellent communication skills and the ability to build relationships internally and externally.
• Demonstratable attention to detail and accuracy.
• A flexible team player with the ability to work proactively.

Benefits:

• 25 days annual leave + statutory bank holiday for permanent employees or equivalent
• Pension contributions
• Collaborative and supportive working environment.
• Statutory maternity/paternity leave

Commitment to Health and Wellbeing

Our people also enjoy a wide range of benefits, including:

• 24/7 Free Access to a GP
• Health Cash Back Plans
• Wellbeing Programmes
• Retail and Supermarket Discounts
• Cost of Living Advice
• Confidential Advice Services
• Gym and Leisure Centre Discounts
• Free Counselling Sessions, including Cognitive Behavioural Therapy

Why Join Acuity Care Group? At Acuity Care Group, we are committed to providing the highest standard of care to the people we support and service users. As the Head of HR, you will play a key role in shaping the employee experience, ensuring we continue to attract, develop, and retain top talent in the health and social care industry.

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